Managed Solutions

A prominent Federal Department of the U.S. government is responsible for protecting and managing the nation’s natural resources and cultural heritage. 

Challenge

The Department relies on multiple critical technologies to fulfill its mission and responsibilities to the American people. Among these is its voice environment, which requires a minimum network availability of 98% to ensure optimal performance.

Managing and maintaining technology is not the core competency of the Department.  As a result, the Department relies on external solutions to bridge the gap in its internal technical support capabilities. 

Solution

VectorUSA delivered a comprehensive Managed Service solution that provides day-to-day management and support for the Department's voice environment across seven locations in Colorado, Virginia, and Washington, DC.

To guarantee optimal system performance and uninterrupted operations, VectorUSA provides a robust, 24x7 support framework consisting of two full-time engineers onsite, plus a team of 12 remote IT professionals.

Benefits

Since partnering with VectorUSA, the Department has consistently maintained reliable network uptime that exceeds the mandatory threshold. This operational stability is sustained through VectorUSA's comprehensive management framework, which includes event, incident, and service request management, alongside regular governance meetings.

As a result, the Department achieved reduced incident volumes, accelerated response times, and shortened remediation cycles.

Technology is an ever-changing, ever-evolving industry. In addition to the sustainment of the current environment, our engagement enables cooperative technology roadmaps to continually improve services the Department provides to our country.